Frequently Asked Questions

Click here to ask any questions that are not answered below.

1. How do I sign up for a new website?
2. Why do I need a website?
3. What will my website address be?
4. Is domain name registration included in your prices?
5. Does every website you build look the same?
6. Is graphic design included in your prices?
7. Do some plans have more features than others?
8. Is hosting included in your prices?
9. How do I get traffic to my website?
10. What is "search engine optimization"?
11. Do you guarantee search engine positions?
12. How do I make changes to my website?
13. What changes can I make with my Control Panel?
14. How do I get technical support?
15. How many photos can I upload per listing?
16. How many listings can I have on my website?
17. Can I have a link to my local MLS?
18. How long will it take to get my website online?
19. Can I keep my current email address?
20. How do I get a domain name?

Answers

1. How do I sign up for a new website?
   You can call 888-320-2922 x21 or click here to contact us.
   
   
2. Why do I need a website?
   Today's real estate buyers, sellers and investors turn to the web first. Sellers expect that their listing agents will have a website. In order to compete, you must have a website, and your website must be professional and current. A successful website will more than pay for itself with the business it generates and the time it saves, plus it will be a tax write-off.
   
   
3. What will my website address be?
   With our help, you can choose a website address, or domain name. (Example: www.YourName.com) We will register it for you if it is available. Check domain name availability.
   
   
4. Is domain name registration included in your prices?
   Yes. One year's domain name registration is included at no cost to you. Other providers may charge up to $70 for domain name registration.
   
   
5. Does every website you build look the same?
   Every website we build is unique. On our Classic and Ultra plans, we will start with one of our designs, and then using your input, we will personalize the header graphic using your photos, color choices and images. Our system is very flexible, and we are open to your suggestions. Browse website designs.
   
   
6. Is graphic design included in your setup price?
   Yes. Our Classic and Ultra plans include custom graphic design. Our Express plan is template based. Other providers may charge up to $125 per hour for graphic design. Our setup fees include the design of your website.
   
   
7. Do some plans have more features than others?
   See Plans & Prices. Website content varies depending on what each customer posts to the Control Panel.
   
8. Is hosting included in your prices?
   Yes. Other providers may charge additional monthly hosting fees.
   
   
9. How do I get traffic to my website?
   We recommend a combination of print advertising such as classifieds and postcards, online advertising such as pay-per-click search engine placement, and word of mouth. We will submit your website to search engines including Google. Other providers may leave you on your own or charge extra for this service. Read more about search engine promotion.
   
   
10. What is "search engine optimization"?
    See our Search Engines page for a full description.
    
    
11. Do you guarantee search engine positions?
    Yes! But only if you are subscribed to one of our Managed Pay-per-click packages
    
    
12. How do I make changes to my website?
    You can use your web browser and your Control Panel to make changes to your website. Other providers may charge for each change to your website. Read more.
    
    
13. What changes can I make with the Control Panel?
    See the list of things you can change on our Control Panel page.
    
    
14. How do I get technical support?
    We offer US based toll-free telephone support 24 hours a day, 365 day a year, as well as a full-featured online support system.
    
    
15. How many photos can I upload per property listing?
    Twenty. Captions can also be added to each listing photo.
    
    
16. How many listings can I have on my website?
    Currently there is no limit to the number of listings you can display.
    
    
17. Can I have a link to my local MLS?
    Yes, if your local MLS is accessible to the public. In many cases MLS search can be added for free. In some areas your MLS board or Realtor® association may impose rules or fees. Our IDX MLS Property Search option is also available to members of 140 Realtor® Associations in 38 states (fees apply).
    
    
18. How long will it take to get my website online?
    Depending on complexity and the number of agents, it can take anywhere from one hour to three weeks or more. Typically, you can expect your website to be ready for business within one hour to seven business days depending on your service plan.
    
    
19. Can I keep my current email address?
    Yes. Or we can give you a new one! We also include email forwarding services and can automatically forward any mail from your website to your existing email address. POP3, SMTP and Webmail are included with all of our plans.
    
    
20. How do I get a domain name (website address)?
    We will help you find and register a domain name that is available. Call us if you need help choosing a good one! Check domain name availability.